Order status
Where's my cylinder?
Hazmat shipping has more steps than a normal parcel. Here's exactly what happens after you order — and when you'll hear from us.
- 1
Order received
Payment is confirmed and a receipt is emailed immediately.
- 2
Certification check
We verify the EPA Section 608/609 details you provided at checkout and retain the record as federal regulations require. If anything needs clarifying, we reach out the same day — your order isn't delayed silently.
- 3
Packed for hazmat ground
Cylinders ship factory-sealed in DOT-compliant packaging with hazmat documentation, typically within 1–2 business days.
- 4
In transit
Ground service only (compressed gas can't fly), typically 2–5 business days. Your tracking number is emailed the moment the shipment leaves the warehouse.
- 5
Delivery
An adult signature is required — make sure someone is on site to sign. Inspect the package on arrival and report any damage within 48 hours.
Need a status update now?
Have your order number handy and reach us at info@precisioncoldsupply.com or +1 (646) 395-8174. We respond within one business day — usually much faster.
Related: shipping policy · returns policy